Which factor would indicate that a policy addressing a recurring problem may need revision?

Which factor would indicate that a policy addressing a recurring problem may need revision?

• A. Changes in community demographics
• B. Rise in praise from customers
• C. Changes in crew member performance
• D. Change in the problem the policy addresses

Answer: (C)

When a policy is meant to address a recurring problem, you revise it when the problem itself changes. If the underlying issue shifts—different causes, new circumstances, or a different scope—the original policy may no longer fit reality and needs updating to stay effective. Positive feedback from customers or improvements in crew performance show how well the policy is working or what training might be needed, but they don’t by themselves signal that the problem has changed. Only a shift in the nature or extent of the problem indicates a need to revise the policy.

When a policy is meant to address a recurring problem, you revise it when the problem itself changes. If the underlying issue shifts—different causes, new circumstances, or a different scope—the original policy may no longer fit reality and needs updating to stay effective. Positive feedback from customers or improvements in crew performance show how well the policy is working or what training might be needed, but they don’t by themselves signal that the problem has changed. Only a shift in the nature or extent of the problem indicates a need to revise the policy.